Current information for customers

Dear Sir/Madam,

We are sorry to inform you that there are issues with the emissions produced by some of our vehicles.

Please be assured that this in no way affects the safety of your vehicle or your driving mobility. You can find further answers to your questions in the below FAQ section.

Please check whether your vehicle is affected.

You can check here whether your Audi is affected by the recall campaign for diesel exhaust gas EA189 (23Q4) by entering the vehicle's 17-character chassis number (e.g. WAUZZZ4F7AN000420). If you have any further questions please click here and one of our customer care representatives will respond directly.    

Frequently Asked Questions

What effect does this situation have?

The operation of the vehicle is not impaired; the vehicle can be used as usual without restrictions.

The nitrogen oxide emissions levels do not meet the regulatory requirements for registering the vehicle under the Euro 5 standard.

What exactly needs to be repaired on the car?

The technical measures are currently being prepared, and this process is being given the utmost priority. For the majority of vehicles, a software update will likely be sufficient.

Is it necessary to make an appointment at the workshop?

Your local Audi dealershipwill contact you as soon as the technical solution is available.

Do I have to pay for the repair?

No the repair will be free for you.

Do you have any further questions?

Please also feel free to contact your local Audi dealer at any time if you have any other questions